Job Opportunities

Locust Grove is committed to diversifying its workforce and audience. Veterans and candidates of any gender, ethnicity, race, religion, and cultural background are encouraged to apply for any of the job listings below.

Weekend Event and Visitor Services Coordinator

A coordinator position in Weekend Event and Visitor Services at Locust Grove has responsibilities that include welcoming all guests, directing guests to various events and providing information to support their overall experience. A coordinator must demonstrate the highest level of courtesy and inclusivity; be knowledgeable about the museum, it’s programs and events; interact with callers and fellow staff; remain calm under pressure, and resolve occasional conflicts to ensure an exemplary visitor experience. The position is part time with an hourly wage of $18 and reports to the Director of Operations. A coordinator must be available to work weekends and evenings to assist with scheduled events and visitor center activities. Many of the scheduled events are weddings, speaker events, vendor shows and assorted programs taking place at the Locust Grove visitor center. Evening and weekend availability is required for approximately 16 to 24 hours per week. This role has potential to lead to a future full time position.

Specific duties to be performed:

• Greet visitors and guests warmly and exhibit exemplary customer service and inclusivity.

• Maintain presence as onsite staff member to assist with visitor center events.

• Answer questions and work with the guests to resolve concerns and enhance their event.

• Guide caterers, florists, other vendors, and guests for pre-event set up and coordination for all parties.

• Host event/wedding tours of Locust Grove as needed.

• Verify/check rental contract information to ensure the event is properly set up.

• Provide clear communication to key staff at Locust Grove to facilitate event progress and

concerns.

• Ensure guest concerns are handled with courtesy and priority and elevated to the Director of Operations.

• Assist with visitor and guest phone calls and other tasks assigned by the Director of Operations.

• Respond to emails and calls for potential events/weddings and for booked events/weddings.

• Cross train in other roles to have flexibility to assist fellow staff members as required.

Required Experience:

1-3 years customer service/hospitality experience.

Knowledge of Microsoft Word and Google Suite.

To apply, please fill out the application below and return it with a resume to Sarah Ruvo-Granata at office@lgny.org or mail to 2683 South Road, Poughkeepsie, NY 12601

Tour Guide

Locust Grove tour guides connect audiences to the museum and its vast 15,000-piece collection.  As Locust Grove’s primary experience facilitators, they are the face of Locust Grove to many visitors.  Guides must be gracious and show respect toward diverse audiences. They must be knowledgeable and enthusiastic, have good communication and teaching skills, be willing to work as a team, and project professionalism.

Guides are required to master all materials given in training sessions, as well as review relevant books and materials as directed by senior staff to develop accurate and engaging tours.

Guides are required to dress per the personnel policy, must be available to work at least two weekend days per month when the property is open to the public, and be available to work during peak season in May-November and holiday programming in December.  This position is part-time with an hourly wage of $15. Guides report to the Education Coordinator and work collaboratively with other departments.

Specific duties to be performed:

  • Provide guided tours and/or informal interpretation of the Historic House Museum, Grounds, and special exhibitions to visitors on a rotating basis with other guides

  • Support other programming and outreach initiatives such as public programs

  • Provide security in the Historic House Museum, keeping visitors in view, maintaining tour pathways, preventing physical contact with the collection, etc.

  • Protect the collection and monitor and report any condition variances, unexpectedly missing objects, etc. to the Education Coordinator and Executive Director

  • Report unusual/problematic building and/or grounds conditions to the Education Coordinator and Executive Director

  • Be familiar with and execute emergency response procedures: respond to/report accidents to appropriate staff and/or emergency personnel and fill out an emergency report for incidents they witness or are directly involved in

  • Participate in scheduled staff meetings and training sessions.

  • Some other duties as required.

To apply, please fill out the application below and return it with a resume to Sarah Ruvo-Granata at office@lgny.org or mail to 2683 South Road, Poughkeepsie, NY 12601

Museum Shop Staff

Museum shop staff are responsible for welcoming every guest graciously, providing exemplary and proactive sales service, and encouraging all guests to enjoy and support the museum. They play a key role in managing guests and the Museum Shop, while providing support for all museum departments.

Museum shop staff must demonstrate the highest level of courtesy and inclusivity; be knowledgeable about the museum, its programs, and products; communicate effectively with guests, callers, and fellow staff; remain calm under pressure; and resolve occasional conflicts to ensure an exemplary visitor experience.

This position is part-time with an hourly wage of $15 and reports directly to the Office Administrator. Museum shop staff must be available to work weekend days and occasional evenings; be comfortable with handling cash and the responsibilities that entail; be able to efficiently operate a Point-of-Sale system, Windows computer, and telephone. They must have sufficient mathematical skills to make change, compare the cash receipts at the end of the day to cash register totals, calculate attendance figures, etc. Experience in retail or hospitality industries is a welcomed attribute.

Specific duties to be performed:

● Staff the front desk in the museum shop
● Greet visitors and guests warmly and exhibit exemplary customer service and inclusivity
● Understand the programs, membership levels, merchandise, and discounts offered by the museum and proactively promote them
● Operate the POS effectively so that sales are accurately entered throughout the day
● Keep an accurate count of guests on the attendance sheet as the enter and exit the grounds
● Open and maintain a cash drawer
● Restock brochures, gift shop, etc. in the Visitor Center
● Keep the front desk area clean and tidy
● Provide information about the area to guests, including directions to nearby restaurants, accommodations, other attractions, etc.
● Answer incoming phone calls and redirect as needed. Collect phone messages message for fellow staff when they are not in
● Monitor entrance as guests enter the grounds
● Alert the Office Administrator of equipment malfunctions or maintenance needs, as well as potential security threats
● Dust museum shop shelves and clean windows as necessary
● Some other duties as required

To apply, please fill out the application below and return it with a resume to Sarah Ruvo-Granata at office@lgny.org or mail to 2683 South Road, Poughkeepsie, NY 12601